Refund policy

Christmas Orders

Last order dates - Christmas 2025 - 
Please place your order by the dates below to ensure your gift arrives in time for Christmas.

• UK: 23:59 GMT on Thursday 18th December 2025
• Europe: 23:59 GMT on Tuesday 9th December 2025

Extended Christmas Returns - 
Orders placed during November & December are applicable for our extended Christmas return and can be returned until 16th January 2026.

Returns & Exchanges

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or gift voucher within 14 days of purchase. Refunds are made via the same payment method you used online.  Postage on returns is non-refundable.  We do not offer refunds via our Orkney shop. 

If you purchased your item in our Orkney shop and would like to return it, we offer an exchange for another item or a gift voucher within 14 days of purchase. We do not offer a refund on shop bought items.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund or exchange on the item.  Please ensure that the items are safely packaged and returned to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

In the case of exchanges, a re-delivery charge will apply of £5 to UK addresses and £18 to international addresses.

If it is an international return, please clearly label the package "Returned for refund "or "Returned for repair".  This will help to ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund or you may become liable for customs charges.  We will not pay custom charges for returned goods.

Please send your returned items to:
Alison Moore Designs
69-73 Victoria St
Stromness
Orkney
KW16 3BS