Jewellery dispatch times vary depending on the metal of the item you have ordered.  Please expect your delivery to be dispatched in the time frame outlined below:

Silver - Dispatched 3-5 days.

Gold - Dispatched 3-4 weeks (unless in stock)

Mixed Metals - Dispatched 1-2 weeks.

If you require your item sooner, please don't be afraid to call us on 01856 771511 to check availability.

Delivery charges for jewellery are FREE over £30 to UK addresses, orders under have a £3.50 delivery fee. A signature may be required upon arrival. Delivery to the rest of the world is £12. For Asia and Russia, please review our delivery information page. 

Photographic prints are printed on demand and dispatch within 48 hours.

For full details see our Delivery & Returns page

With a little bit of care, your jewellery will shine for years.  To discover how best to look after your piece, see our Jewellery Care page.

All items are send it unbranded, discrete cardboard boxes. Jewellery orders are packaged in recyclable branded navy cardboard jewellery boxes and we've replaced most of our plastic foam inserts with organic cotton pouches. The pouches can be kept and are a great way to store your jewellery long term.

Find out more about our packaging here

Gift Wrapping

You can choose to have your items wrapped in our gorgeous 1930s-style, hand screen printed paper was created especially for us by William of Vintage paper Co. in Orkney.

The ribbon we use to complete our wrapping is ethically recycled from waste plastic bottles, which would otherwise have been thrown into landfill or the ocean.

You can therefore rest assured that when you buy a gift from Alison Moore every effort is taken to make sure it is packaged and wrapped in the most environmentally sustainably way we can – without compromising on the quality and style you have come to expect from us.