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Delivery and Returns

Delivery times 

All of our jewellery is handmade, but we do try to keep some items in stock.  These will be sent within 4 working days of placing the order. Items personalised or made to order generally take up to 6 working days to be dispatched.  Gold and made to order jewellery usually takes a little longer for despatch at around 2-4 weeks.  Any time or date stated for delivery is an estimate only.  If you require an item urgently for a special date or event please contact us as more often than not we can work to short time scales.  Please do get in touch.

Delivery is free to all UK addresses.  Goods are sent out using Royal Mail and may require a signature upon arrival.


Packaging

Your jewellery will be packaged safely and securely in an Alison Moore Designs signature gift box, finished with a ribbon.  All orders are sent out in plain packaging and will only have the name Alison Moore Designs as the returns address in small on the outside.  Each item over £50 will also receive a complimentary anti-tarnish jewellery polishing cloth to help keep your jewellery shiny.

International shipping

Items are sent to overseas addresses via tracked delivery services at a cost of £10 per order.  Please note that customers are responsible for all duties and customs charges.  We currently ship to Europe, Australia, New Zealand, United States, Canada, Japan and Hong Kong.


Returns & Exchanges

Goods may be returned for exchange or full refund within 14 days of receipt.  

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.  Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect.  If this should occur please contact us.  Please allow seven working days for returns to be processed once they reach us.

If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund".  This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.

Please send your returned items to:
Alison Moore Designs
The Workshop
Back Rd
Dounby
Orkney
KW17 2HT

If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.

Refunds for items bought as gifts can only be given to the original purchaser. 

In the case of exchanges a re-delivery charge will apply of £4.50 or £10 for items sent internationally.

Refunds or exchanges cannot be given for custom orders.